VERIFIED SOLUTION i

"Urgent - Battery Low" message on the DM300c, DM400c, DM450c and DM475

Products affected: DM300c™, DM400c™, DM450c™, DM475™

Issue

The meter displays the message "Urgent - Battery Low".

Cause

The internal battery is nearing the end of its life.

Resolution

UPDATED: January 14, 2019
Pressing the Back button may clear the message and allow you to run mail temporarily.

A connection to the Piney Bowes Data Center may resolve the issue. To check for any pending updates:
  1. Make sure that your meter is connected to to the internet via a USB Ethernet Connectivity Kit, PC Meter Connect, WiFi Connection Device.
  2. From the Home screen, press Menu.
  3. Press Page Down twice.
  4. Select Data Center Options.
  5. Select Check for Updates. The meter connects to the Pitney Bowes Data Center.
Note: If the meter is unable to connect, see Connection errors on the DM300C, DM400C, DM450C and DM475.
  1. If an update is available, select Download Now.
  2. Wait for the update to complete. Do not turn off or unplug the meter during this process.
Once the update is installed, the meter will return to the home screen. If the error remains after installing the update, restart the meter:
  1. Unplug the power cord.
  2. Wait one full minute.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the battery message returns after restarting, the meter battery needs to be replaced. The meter battery cannot be replaced like an ordinary household battery. It is part of the meter security device that protects your postage funds and requires technical service to replace.

To ensure uninterrupted functionality, you must request battery replacement service (free of charge). The meter's battery enables your settings and other information to be saved. If your battery is allowed to expire, you will lose that information.

To request battery replacement service, create a case for technical support.