VERIFIED SOLUTION i

EngageOneVideo Dashboard isn't working

Issue

The dashboard will not load - it stays in the timeout mode. 

https://admin.rtcvid.net/admin/#/login

Cause

The user had not created any projects. While this is a bug, a new user will need to create and publish a project then access it in order to see reporting for that project.

The user was is in her own company called "Pitney Bowes (Marian Kennedy)" which didn't have access to any other projects on the system.

Other users on this server were in the company "Pitney Bowes" that has several users so they had access to other projects created by members of the Pitney Bowes company. That's why other users could view the dashboard because they had selected one of the projects in the Pitney Bowes company.

Resolution

UPDATED: September 7, 2017
Create and publish a project then access it in order to see reporting for that project.