VERIFIED SOLUTION i

Resolve Printer Driver not embedding fonts issue in P/I OfficeMail

Issue

There is a requirement that all jobs get validated against missing fonts, not embedded in the jobs. 

P/I® OfficeMail fails to embed fonts which is undesired in the PDF printing environment where external fonts are available. 


 

Cause

This is issue is caused due to the fact that the OfficeMail Printer Driver does not recognize specific fonts.

Resolution

UPDATED: April 4, 2018
The printer driver does not embed fonts. Input job should have all the fonts embedded in the document to be properly processed.

Contact customer support for assistance if troubleshooting did not fix the issue.
Environment Details
Products affected: P/I OfficeMail all versions