VERIFIED SOLUTION i

Scale not weighing correctly on the DM100i-DM225

Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

Your mailpiece is not weighed correctly by your scale.

Cause

  • Your scale may not communicate with your meter
  • Your scale may not be level

Resolution

UPDATED: March 25, 2019
There are three ways to troubleshoot this issue; try them in this order:
  1. Zero your scale
  2. Make sure your scale is level
  3. Restart your meter

Solution 1: Zero your scale:
  1. Remove any items from your scale.
  2. Select Scale from the Home screen.
  3. Select Zero the scale.
  4. Test your scale with an item of known weight.
Solution 2: Make sure that the platform is level if you have a MP30 or MP49 external weighing platform that sits beside your meter:
  1. Take the top cover off of your weighing platform.
  2. Locate the round glass level.
Scale level
  1. The dot should be located inside of the black circle. If the dot is not inside of the black circle, adjust the feet on the weighing platform until the dot is inside of the circle.
  2. Test your scale with an item of known weight.
Restart your meter if your scale still does not weigh correctly:
  1. Remove your scale from the top of the meter, or, if you have an external weighing platform, unplug the cable from the back of your meter.
  2. Unplug your power cord.
  3. Wait one to three minutes.
  4. While waiting, put your scale back on top of the meter or plug the external weighing platform back into your meter.
  5. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.
  6. Test your scale with an item of known weight.