VERIFIED SOLUTION i

Non Accumulated (NA) batch execution fails with network error in EngageOne

Version: EngageOne 3.X

Issue

On using Storage Area Network (SAN) location for input xml in NA-Batch, it fails with error message as:

ERROR|CommandLineRunner|[NA Batch Main Thread]|Input Answer Id: N/A|Input File Name: N/A|Error encountered 
java.io.IOException: An unexpected network error occurred 

Cause

It is a limitation in Product.

Resolution

UPDATED: May 10, 2017
One of the possible resolutions includes mounting the drive using net use and than executing NA-Batch.

If input files(s) resides on path '\hostname\shared'
  1. Mount input directory location using "net use". For example, command to mount "\\hostname\shared" as X drive is net use X: \\hostname\shared.
  2. Run NA-Batch with -dir  option as X:, In this case syntax of NA-Batch would be: run-na-batch -domain <domain name> -dir X: