VERIFIED SOLUTION i

Resolve "Account not found" on the DM100i, DM125, DM200L and DM225

Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

The meter displays "Account not found" and will not print postage.

Cause

The installation process has not been completed so the meter is not yet associated with your postage account.

Resolution

UPDATED: May 7, 2018
The meter needs to be associated with your postage account. Contact client support for assistance. Please have your model number ready.