VERIFIED SOLUTION i

Resolve a frozen screen on the Connect+ series and SendPro P Series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The touchscreen is not responding.

Cause

The touchscreen is not connected or is malfunctioning.

Resolution

UPDATED: March 12, 2019
There are a number of things that you can try to restore functionality to your touchscreen.

Solution 1 

Press the Home button. The task you are performing may not be responding, but the meter may still be working.

Solution 2 

Remove then replace the USB cable between the meter and the display.

Note: If the touchscreen is still not functioning, you can connect a USB mouse to the meter and use that until the touchscreen can be replaced.

Related Topics:

Resolve a blank screen on the Connect+ series and SendPro P series.