VERIFIED SOLUTION i

Scheduled operation not getting exectued as per schedule after Application Server restart in Portrait Dialogue

Product Feature: Performance

 

Issue

The scheduled operations did not run after Application server/machine is rebooted. Although, Portrait services (MH Dialog Manager Server, MH Send Message Service and MH Recieve Mail Service) were in running state.

Cause

This could be due to a product defect.

Resolution

UPDATED: May 30, 2017
This has been fixed in Portrait Dialogue v6.1.4 so upgrading to v6.1.4 or later should help.
As a workaround, on version earlier than v6.1.4, a manual effort may resolve this situation. Any operation in Visual Dialogue needs to be executed manually and this may make the services responsive and also lead to execution of the scheduled dialogue.