VERIFIED SOLUTION i

Resolve 'The operation has timed out' error while sending an email in Portrait Dialogue

Issue

While sending an email from Visual Dialogue, the Timed Our error occurs.
 
Message_Manager_Timeout_Error.png

This could also be observed in the 'Message Manager' while sending actual emails to client.

While testing a template in Message Template designer:
 
Time_Out_Error.png

Cause

Blank lines are appended at the bottom of the HTML Message template in Message Designer when switching from Design mode to HTML mode which makes size of
email considerably bigger which results into the timeout error during sending of emails. This is a Product Defect.

Resolution

UPDATED: September 6, 2017
This has been identified as a product defect in Portrait Dialogue 6.1 SP1 (6.1.1.474) and resolved in Portrait Dialogue 6.1 SP4 (6.1.4.880). Hence, upgrading to 6.1 SP4
or latest version of Portrait Dialogue should help.