VERIFIED SOLUTION i
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Resolve "An error has occurred while launching report settings" when displaying custom Business Manager report

Issue

When trying to display a custom Business Manager report, the report does not display and Business Manager freezes (locks up). After a period of time, the error "An error has occurred while launching report settings" is displayed.

Cause

There is an issue with the report query.

Resolution

UPDATED: August 31, 2017


This issue must be resolved by a Pitney Bowes representative. Contact technical support for assistance.

Environment Details

Products affected: Business Manager version 7.x

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