VERIFIED SOLUTION i

Resolves message tracking report showing multiple entries of same URL in Portrait Dialogue


 

Issue

The message tracking report is showing multiple entries of a URL that was set for Link Tracking in the message template.

Cause

The 'name' is not specified for the URL(link) that is being set for link tracking in the Link Overview in the Message Template Designer (Visual Dialogue).
 
      Link_Overview_No_name_specified

 

Resolution

UPDATED: September 6, 2017
Specifying a name in the Link Overview in the Message Template Designer (Visual Dialogue) will enable the count of clicks to accumulate under same name.
 
     Link_Overview_name_specified