VERIFIED SOLUTION i

Corruption of shortened URL due to Tilde (~) character in Portrait Dialogue

Product Feature: Configuration

Issue

Visual Dialogue includes 'Tilde (~)' characters while creating shortened URLs in the 'Message Template' designer. Due to this, Shortened URL get corrupted when included in an Email or SMS sent out via third-party vendors.

Cause

This is a default behavior of Portrait Dialogue.

Resolution

UPDATED: August 9, 2018
In Portrait Dialogue v 6.2.0.880 and above, 'Tilde (~)' can be replaced with a different character in Shortened URL.

Following are the steps to replace Tilde (~) in Dialogue Admin:
  1. Navigate to Dialogue Admin > Database Instance > General Admin > Parameter Collections.
  2. Select 'Channel Parameters'.
  3. Double click on 'ReplacementForTildesInShortenedUrls' in the Right Pane.
  4. Type any character which is not present in: '0123456789ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz-'
Replace_Tilde_in_DA.jpg