VERIFIED SOLUTION i

Resolve inability to delete message files from the EngageOne 4.x Admin console

Product Feature: EngageOne Message Files
Versions affected: EngageOne 4.x builds prior to 4.4.4
 

Issue

When a user has imported message files and templates into the EngageOne admin console, the user is unable to delete the message and receives an error stating that they can't be deleted because a template that references the messages has not been deleted first.

Cause

The limitation is carried over from EngageOne 3.x, and although this is resolved in 3.1.2, the code did not successfully deploy into the 4.4 release.

Resolution

UPDATED: October 25, 2017
Fixed in build 4.4.4.462 of EngageOne (4.4SP4 release)