VERIFIED SOLUTION i

Resolve an E-Z Seal leak on the Connect+ Series and SendPro P Series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The meter is leaking E-Z Seal®.

Cause

  • The bottle may be leaking.
  • There may be an internal leak.

Resolution

UPDATED: September 18, 2017
  1. Ensure that the cap is tight and not cross-threaded.
  2. With the cap face up, press the valve in the center of the cap. It should go down and spring back up.
Note: If you have a tape moistening unit, you will have 2 sealer bottles.

If the issue is not resolved, contact technical support. Please have your model and serial number ready.