VERIFIED SOLUTION i

Resolve not able to edit the message template in Desing mode in Portrait Dialogue version 6.1.4.880

Product Feature: General / Other
 

Issue

After upgrading to Portrait Dialogue v6.1.4.880 (SP4), the user is unable to edit a message template in Design mode.

Cause

The Visual Dialogue registry may have become insistant or corrupt, after the upgrade,

Resolution

UPDATED: September 5, 2017
Deleting the corrupted / inconsistant registry of Visual Dialogue registry can resolve this issue.

Steps to locate the Visual dialog registry can be found here.

Following are the steps to delete the Visual dialog registry:
  • Select VisualDialog item, right click, and select delete or rename. If deleted is selected, then Click Yes on the confirrmation screen.
          Visual_Dialogue_Registry  

          User-added image

Note:
Above settings will have no effect
 on 
the dialog,selection,templates and operation (divide, select, etc.) behaviour.