VERIFIED SOLUTION i

Resolve 'Failed to create work directory' while starting EngageOne Digital Delivery

Issue

Tomcat fails to start with error message "Failed to create work directory....."

Test

Cause

Ensure login from which Tomcat is being launched, has full privilege on these directories. For example, if EngageOne Digital Delivery is installed in 'C:\Program Files\PBBI CCM\e-Messaging', ensure login from which Tomcat is being launched has full privilege on 'Program Files' directory.

Installing EngageOne Digital Delivery on an alternate location may also help.

Resolution

UPDATED: July 24, 2017