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Resolve Page size not retained in output in EngageOne Vault

Issue

After ingestion of print stream (AFP etc) containing pages of different sizes, size of few pages does not get retained in the PDF output.

Cause

This could be caused due to EngageOne Vault considering all pages of size 8.5x11 if not specified in initialization file (profiles.ini) during ingestion.

Resolution

UPDATED: July 27, 2017


Possible resolution could be to add the following setting in profiles.ini under the profile used while ingestion. This will enable use of logical page dimensions as the paper size

PageFromPGD=1

After this, Vault services need to be restarted as this will be required for new setting to take effect and re-ingest the print stream.


 

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