VERIFIED SOLUTION i

'Error occurred in profile: Journal parsing error (The system cannot find the file specified.)' in EngageOne Digital Delivery

Issue

Error 'Error occurred in <profile_name>: Journal parsing error. <Path_Of _Dij> (The system cannot find the file specified.)' is observed in EngageOne Digital Delivery logs, however emails are sent successfully.

Cause

If 'Poll for DIJ' is enabled for the profile for which batch is also used to send the email, this situation could be caused if application tries to process the DIJ file present in the DIJ directory and at the same time batch (e-Messaging.bat) is executed (Scheduled or Manually).

Resolution

UPDATED: August 4, 2017
For an outbound profile, It is recommended to use either 'Poll for DIJ' or execution of e-Messaging batch (e-Messaging.bat) to send the emails.