VERIFIED SOLUTION i

Delivery items getting created inside multiple directories with the name zero '0' in EngageOne Server

Issue

Upon execution of deliverDocument web service, delivery items are created in <Active Drive>\tds\delivery\0\0\0\<delivery item id>. Refer following screenshot.

TDS


 

Cause

This is a expected behaviour and has been done as a part of performance improvement for purge process. Location of files for delivery items, has been changed from
<Active Drive>\tds\delivery\<date>
to
<Active Drive>\tds\delivery\<Hexadecimal integer 1>\<Hexadecimal integer 2>\<Hexadecimal integer3>\<Delivery Item Id>.
 

Resolution

UPDATED: July 31, 2017
These changes were done in EO 3.1.2 (build 43) and 4.3 GA. Internally, these directories are named as hexadecimal value but are visible in explorer as '0'.