VERIFIED SOLUTION i

How to resolve report status as 'Unsupported' Flash issue - EngageOne Video

Issue

In the Reporting tab's visit analysis, some visits that are on supported browser and device combinations have their status as 'unsupported'.

Cause

This is caused by the user's Flash player being active, but outdated.

Resolution

UPDATED: September 5, 2017
Either turn off Flash to enable the JavaScript player, or update Flash to be able to use the Flash player without being flagged as unsupported.