VERIFIED SOLUTION i

Resolve Autosubmission error 'P/I OfficeMail server offline.' in Officemail

Issue

After installing Windows security updates on Windows Server 2008 Autosubmission console is unable to submit jobs with error:

2017-09-01 15:51:14.071 03 WARNING. File 'xxx.pdf' could not be submitted. Return Code = '24' 
2017-09-01 15:51:14.071 03 Status = 'P/I OfficeMail server offline.' 

Cause

Recent security updates could cause changing access rights for Autosubmission configuration files, that are stored in temp folders.
Authentication tickets are stored in configuration files and regenerating locations caused to recreate authentication tickets.

Resolution

UPDATED: July 26, 2018
Please check: 
- if you can open Autosubmission console and all locations are active and valid 
- if you can create a new location for valid user and send a test PDF via this location. 
After creating new location, configuration file for this location should be created with new authentication ticket. 
Environment Details