VERIFIED SOLUTION i
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Resolve "Record cannot be saved: the field is invalid" when locking or editing an account in Business Manager

Issue

When trying to lock or edit an account in Business Manager, the error "Record cannot be saved: the field is invalid" is displayed.

Cause

The account contains an invalid character.

Resolution

UPDATED: October 3, 2017


This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

Environment Details

Products affected: Business Manager

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