VERIFIED SOLUTION i

Resolve Error "Unable to match CAN in Master Database" during update in SendSuite Xpress or Ascent

Products affected: SendSuite® Xpress, Ascent™

Issue

When performing Version 3.05/10.05 update for SendSuite® Xpress or Ascent™, the following error is displayed:

CAN to BPN Upgrade

Unable to match CAN# XXXXXXXXXXX in master database.
Please call Pitney Bowes, Inc. Customer Support at (800)888-0286 for assistance.

Application Upgrade will continue now...

Cause

The CAN number for the company does not match the preset data in the updater.

Resolution

UPDATED: October 18, 2017
If you experience this issue, please contact Pitney Bowes technical support for assistance.