VERIFIED SOLUTION i
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e2loaderd will not start

Issue

I'm getting an error trying to start the e2loaderd.exe service with the new files.

"Windows could not start the Vault Loader service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion."

Nothing in the Vault logs, and event viewer doesn't tell me much.
 

Even view says: " A timeout was reached (30000 milliseconds) while waiting for the Vault Loader service to connect."

Cause

This customer had applied a patch to the core vault executables to go from Vault version 7.1 to 7.2.

They had only upgraded the core files (e2loaderd.exe, e2serverd.exe, e2renderd.exe, e2routered.exe, indexerd.exe), but when going from 7.1 to 7.2 e2loaderd began to use a new dll called LIBCURL.  Because this DLL was missing, e2loaderd would not start.

Resolution

UPDATED: September 7, 2017


When updating to a version before 7.2.1.x to version 7.2.1.x or later, the cURL library MUST be added (server\libcurl.dll on Windows).

Environment Details

Windows, Vault  7.1, 7.2

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