VERIFIED SOLUTION i
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Pre 6.1 database file detected Vault warning message

Issue

We have an error reported in the indexerd log stating that we may need to index? Is this something to be concerned about?

(see messages below) :

09:53:56 starting to process queue requests

09:53:56 Database versions found = 2

09:53:56 Pre 6.1 database file detected, you may need to reindex.

Full log below:

09:53:56 Vault Indexer 6.1M1p0188

09:53:56 (C) Copyright 1993-2012 Pitney Bowes Software Inc.

09:53:56 starting

09:53:56 Starting 1 worker threads, channel [Global\idxreq:0], Version [1]

09:53:56 Queue size: 1500000 commands. Cache element count: 14533

09:53:56 Total cache size: 1024 MB Flush: 120 secs - Full: 1440 min.

09:53:56 Maintain rollback history for at least 2 version(s).

09:53:56 index server start

09:53:56 Starting Queue thread 0

09:53:56 Starting IO thread 1

09:53:56 IO thread started, timestamp [405], flush request [0]

09:53:56 Starting Logger thread

09:53:56 Starting indexer server

09:53:56 opening index\index.dr2 Cache mode = 0

09:53:56 Starting timer thread 3

09:53:56 started

09:53:56 Opening existing database, file [index\index.dr2]

09:53:56 Load root 796:2017 [0B2326-0B0757027CF5-0B1B031C07E1-0B170B8F0000-B2]

09:53:56 Root record loaded 796:2017 Version: 3 tree: 38

09:53:56 Root updated to 796:2017 Version: 39 Time: 2016/4/4 9:40:53

09:53:56 starting to process queue requests

09:53:56 Database versions found = 2

09:53:56 Tree: 37 2016/3/22 10:41:1 [0B2325-0B0756F1678D-0B1B031C0700-0B170B890000-D4]

09:53:56 Tree: 36 2016/3/7 10:59:24 [0B2324-0B0756DDA55C-0B1B031C067E-0B170B720000-FC]

09:53:56 Pre 6.1 database file detected, you may need to reindex.

Cause

running indexcheck -dbinfo showed the following results:

Index Diagnostic 6.1M1p0188

finesa/account.dri

finesa/address.dri

finesa/invlink.dri

finesa/name.dri

index\finesa\account.dri

index\finesa\address.dri

index\finesa\invlink.dri

index\finesa\name.dri

index\met\account.dri

index\met\bill.dri

index\met\id.dri

index\met\invlink.dri

index\met\telephone.dri

met/account.dri

met/id.dri

 

Of this list, the ones that start with "index" are old "Pre 6.1" databases that are triggering the warning

 

index\finesa\account.dri

index\finesa\address.dri

index\finesa\invlink.dri

index\finesa\name.dri

index\met\account.dri

index\met\bill.dri

index\met\id.dri

index\met\invlink.dri

index\met\telephone.dri

 

These indexes are inaccessible to Vault versions 6.1 and higher, because the internal format for the indexerd style databases changed in that version.

Resolution

UPDATED: September 7, 2017


If the customer is not missing any data, this warning can be safely ignored.

If the customer is missing data in searches, etc., it might be because the documents were indexed to these old databases, and as such is no longer accessible in 6.1+ versions of Vault. If this is the case the customer will have to reindex those files into one of the newer databases to resolve the problem.

Environment Details

Vault versions 6.1 and higher, all platforms

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