VERIFIED SOLUTION i

Resolve Search feature using document class not working in EngageOne Server v4x


 

Issue

The search feature using document class is not available in EngageOne Interactive v4x. 

When searching using the document class field/value in the Search textfield, it doesn't return any relevant result. 

User-added image

In EngageOne Server v3x, it is possible to search using the document class field/value in the EO Correspondent.

User-added image

 

Cause

The Search capabilities and the possibility to search with particular document class and/or field is not implemented in EngageOne Server v4x.

The functionality works correctly in EngageOne Server v3x.
 

Resolution

UPDATED: October 11, 2017
The Engineering team will be addressing this issue on a future release of EngageOne v4x.

To request for further information on the progress, please contact Technical Support by email software.support@pb.com and quote reference 'CES-41742 / CES-49784'.