VERIFIED SOLUTION i

Resolve error 'FTP Error received - The file filename.zip has failed a file transfer and it has not been processed' while uploading a Job file over FTP in EngageOne Delivery Audit

Issue

OnDemand Customers upload the Job file over Pitney Bowes FTP for processing.

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After uploading the Job file to the FTP, following error was observed:
FTP Error client received -
The file m360.xxxxDOCU.xxxxxxxx.xml.zip has failed a file transfer
and it has not been processed. Uploaded file(s) details:
File Date
m360.xxxxDOCU.xxxxxxxx.xml.zip Tue May 19 00:46:16 2015
File transfer exit code: 255
File transfer error details:
ssh_exchange_identification: read: Connection reset by peer
Couldn't send packet: Broken pipe
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Cause

This could be due to temporary issue occurred in Pitney Bowes FTP.

Resolution

UPDATED: November 3, 2017
Contact Client support to report the issue with FTP.