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"Waste Tank Full" or "Waste Tank Near Full" message on the DM110i-DM220i

Issue

The meter displays "Waste Tank Near Full" or "Waste Tank Full" error message, and may not print.

Cause

Excess ink from purges and heavy use will eventually fill the ink waste tank in the meter.  When the ink reservoir nears capacity, the meter shows the message "Waste Tank Near Full".  When ink reservoir reaches full capacity, the meter shows "Waste Tank Full".

Resolution

UPDATED: 30 October 2018


Watch this video or follow the instructions below to learn how to clear the error if the waste tray is not fully covered with ink.




If your screen is displaying the "Waste Tank Nearly Full" message, select Continue. This will return you to the Home screen. You will now be able to continue printing mail. 

If your screen is displaying the "Waste Tank Full" message you will need to check the Waste Tank to determine if it needs replacing before clearing the error. To check the Waste Tray: 
  1. Pull the ink drawer out from the side of the meter. Remove the ink tray. The machine can be switched on and have power applied to it during this process. 
    Image of waste tray being removed from side of meter.
  1. Check that the waste foam contains less than 50% ink. If this is the case, flip the waste foam 180 degrees so the white side of the foam is facing upwards.
    If the waste foam contains more than 50% ink, leave the waste foam in place. You will be able to clear the message to enable you to continue using your meter, however please be aware that once you have cleared the message you will need to contact Technical Support to order a replacement waste foam. 
  1. Replace the ink tray into the machine.
    Two Images showing removal and replacement of waste pad 
To clear the Waste Tank Full message:
  1. Press the Options button.
  2. Press the Page Down button twice.
  3. Select Advanced Features.
  4. Select Maintenance Mode
  5. Select Printer Maintenance.
  6. Press Page Down.
  7. Select Reset Waste Tank.
  8. Select the Yes/Enter button when asked if you want to reset the Waste Ink Tank flag.
  9. Enter the code 9287 when prompted.
  10. Select Continue.
  11. Select Press to Restart when Waste Ink Tank Flag is Reset is displayed. 
  12. A message ‘Initialising’ will display. Wait a few seconds as this message will automatically clear on completion. You will be returned to the Home screen. You will now be able to continue to use your meter.
To enquire about a replacement, please contact Technical Support.  Please have your Meter type ("PCN") and Serial Number ("Meter #") ready, these can be located on a white sticker at the back of the meter.

Or, if you have already received a replacement Waste Ink Tray, see article How to replace the waste pad on the DM110i-DM220i and DM300-DM475 to learn how to install it.

Environment Details

Products affected:
DM110i™ / DM160i™ / DM220i™ (PR20)

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