VERIFIED SOLUTION i

Troubleshooting no audio or sample rate errors in the EngageOne Video Director

Issue

A video file in the Director is causing a sample rate error but does not show the sample rate itself.

Cause

This is due to the video file not having an audio track.

Resolution

UPDATED: November 13, 2017
An audio track is required on the video file to these specifications: 

- 320kbps AAC or MP3 audio 
- 48000kHz sample rate audio

The sample rate requirement is what is causing the problem as no audio makes it flag as a sample rate of ' Hz' instead of '48000kHZ'.