VERIFIED SOLUTION i

Resolve MAC and devices running Android and iOS not AutoPlay video created by EngageOne Video

Products Affected: EngageOne Video

Issue

Video does not AutoPlay on MAC machine running MAC OS, and mobile / tablet devices running Android or iOS.

Cause

Google (as of Android 4.1+) and Apple do not support AutoPlay in order to protect user's bandwidth and prevent additional data charges. Few references:
https://www.aerserv.com/why-does-video-autoplay-on-mobile-devices-not-work/
https://support.wix.com/en/article/autoplay-on-mobile-and-tablet-devices-5690550

Resolution

UPDATED: November 16, 2017
This is the result of Google's and Apple's usability policy and EngageOne Video cannot override it.