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Resolve web interface not displaying documents in EngageOne Vault

Issue

When using the sample web interface for Vault (interface.pl) the interface is loaded correctly but the documents are not displayed. Instead, a small rectangle with a red cross inside is shown.

Cause

The 'interface.pl' file refers to another file called 'image.pl'. The path in the 'interface.pl' is not correct when trying to access the 'image.pl', so when it is called it cannot be loaded.

Resolution

UPDATED: January 11, 2018


Edit the file called 'interface.pl' and locate the following line:
my $image="image.pl";

alter the path so it matches where the location of the file 'image.pl'. For example:

my $image="c:\www\modules\image.pl";

Save the file and then reload the web page again.

Environment Details

Product Feature: Render

Operating System: Windows

 

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