VERIFIED SOLUTION i

NullPointerException while submitting a work item in EngageOne Server 4.X

Issue

Submission of work item fails with NullPointerException in EngageOne Server.
 

Cause

If a template corresponding to work item, is not associated with a delivery channel. Submitting such work item fails with NullPointerException.
This is known defect in EngageOne 4.X, versions prior to 4.4 SP4.

Resolution

UPDATED: July 22, 2019
This has been fixed in EngageOne version 4.4.SP4. In 4.4.SP4 and later, message is returned which indicates template is not associated with any delivery channel.