VERIFIED SOLUTION i
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How to resolve error "File ProgramErrors.Log not found. Cannot open file ProgramErrors.Log" when opening network table in RouteFinder

Issue

Users encounter the following error message when attempting to open a network table via ROUTEFINDER > Open Network

"File ProgramErrors.Log not found. Cannot open file ProgramErrors.Log"

User-added image

Cause

This error may be caused by a missing license file. 

Resolution

UPDATED: December 1, 2017


Check to see if the RouteFinder license file is present. The .lic file (license file) needs to be placed under either one of the following locations to activate the professional version:
  • The current user application data folder: C:\Users\<username>\AppData\Roaming\MapInfo\RouteFinder5 (where username is the Windows user).
  • The application data folder (typically C:\ProgramData\MapInfo\RouteFinder5) preferred for multi user environment.
MapInfo RouteFinder needs to be reloaded to recognize the license file. Users may wish to restart MapInfo Pro to achieve this.

Environment Details

Products affected: RouteFinder™
Product Feature: Network
 

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