VERIFIED SOLUTION i

Resolve hyphen in email account name causing 'characters are invalid' in EngageOne Digital Delivery

Product Feature: User Interfaces
Versions affected: 2.1.1

Issue

If the email account name contains a hyphen and the domain is not included, EngageOne Digital Delivery gives an error that certain characters are not permitted:

User-added image

If the email account name contains the domain, for example, black-hole@nowhere.com, this error does not appear.

 

Cause

Hyphen mistakenly added to the list of invalid characters.

Resolution

UPDATED: March 16, 2018
This has been fixed in 2.4 so upgrading to 2.4 or later release will resolve this.