VERIFIED SOLUTION i

MailStream Plus UNABLE TO OPEN OUTPUT FILE @@CSAMP

Product affected: MailStream Plus™
Operating System: AIX Windows
Database: CSA data base


 

Issue

Error occurs when loading the CSASTIN.CSA and CSARTMAP.CSA data base files using the the load process mentioned in the MailStream Plus™ Version 8.3.5 'MailStream Plus Installation Guide For All Platforms'.
Error message in CREATECS.xlg
CREATECS   I CREATECS STARTED. COMP 11072017 AT 154220. GEN 11072017 AT 153636. R08.3M05 F01.
CREATECS   I BEGIN CREATING INDEX FOR @@CSAMP                                              
CREATECS   I UNABLE TO OPEN OUTPUT FILE @@CSAMP                                            
CREATECS   I CREATECS ENDED ABNORMALLY. PROCESSING TERMINATED.
                              

 

Cause

the error is based on lack read/write permission in the root directory under a user id.
-rw-r--r-- 1 userid userid 3072 Jan 13 2018 csadstnm
-rw-r--r-- 1 userid userid 1024 Jan 13 2018 csadstnm.vix
-rw-r--r-- 1 userid userid 230912 Jan 13 2018 csartmap
-rw-r--r-- 1 userid userid 37376 Jan 13 2018 csartmap.vix


 

Resolution

UPDATED: March 13, 2019
User changed the permissions for the folder user id ownership (and the msn folder too) then reran the MailStream Plus process with the CSA database load process. Both were successful checked the process with the IVP verifications both completed successfully.