VERIFIED SOLUTION i

Resolve searching with '(' or ')' for template search giving “No records were found” in EngageOne Server 4.X

Issue

Searching with '(' or ')' under template search gives 'No records were found' in EngageOne Server.

Cause

This is a known limitation until EngageOne Server Version 4.4 (SP4).

Resolution

UPDATED: March 1, 2018
This has been fixed in EngageOne Server version 4.4 SP5 (4.4.5.568) and later.