VERIFIED SOLUTION i

How to resolve Google Basemaps freezing in Spectrum Spatial Analyst 12 and 12.1

Issue

When using a Map Configuration in, Spectrum Spatial Analyst, that has a Google Base Map the software freezes.  The software does not allow you to zoom-in, zoom-out, pan, drag the map using the mouse or obtain Map information from the map. Only the  “+” and “-“ buttons works.

Cause

Google has made some changes to the way attributions are shown on the map, an iframe is now used which effectively takes over control of the whole screen.

Resolution

UPDATED: March 13, 2018
This is a system problem and will be fixed in Spectrum Spatial Analyst 12.2

As a workaround a customer can open the console of the browser by pressing F12 and run the following command:

 document.querySelector('#gAttribution iframe').style.display = "none"
 
Environment Details
Products affected: Spectrum Spatial Analyst 12.1 & 12