VERIFIED SOLUTION i

Resolve installing MailStream Plus on Windows and the installation hangs

Product affected: MailStream Plus™
Product Feature: Installation / Upgrade
Operating System: Windows 


 

Issue

Installing MailStream Plus™ (MSP) and at the screen to designate the path for where to install the database (postal reference files) the installation just hangs.
Using Setup.exe with right click and ‘Run as Administrator’
But the installation will not go further

Cause

Using Skype for Business 2015 that is up and running on the same Windows PC.  This version of Skype has sometimes caused the MSP installation to hang.
 

Resolution

UPDATED: March 13, 2019
Exited out of Skype.
Then installed MSP and the installation completed just fine.