VERIFIED SOLUTION i

"Failed to Save" message on the Connect+ Series and SendPro P-Series

Products affected: Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000

Issue

The error failed to save displays when saving an accounting report to a USB drive.

Cause

The USB drive must be formatted FAT or FAT32 and my not be encrypted

The USB drive must have enough space to save the file

Resolution

UPDATED: June 4, 2018
The file name must not contain any forbidden characters:
  • slash (/) or (\)
  • question mark (?)
  • vertical bar (|)
  • right angle bracket (>)
  • left angle bracket (<)
  • colon (:)
  • asterisk (*)
  • quotation mark (")
  • plus sign (+)
  • comma (,)
  • semicolon (;)
  • equals sign (=)
  • left square bracket ([)
  • right square bracket (])