VERIFIED SOLUTION i

Error "Unable to open command queue localhost" in EngageOne Server

Product Feature: Batch (Accumulated)
 

Issue

The error below can be encountered when running Accumulated or Non-Accumulated Batch in EngageOne Server:

com.pb.dca.doc1gen.Doc1DocumentCompositionException: Console application reported an error while starting: Unable to open command queue localhost:64292
 

Cause

This indicates that the DOC1GEN module in EngageOne Server cannot bind to the TCP/IP port, in this case port 64292.

Resolution

UPDATED: May 23, 2019
The most likely cause is that an existing process is already using that port or there is an 'orphaned' DOC1GEN process bound to that TCP/IP port.

Check what processes are using that TCP/IP port and either:

(a) Kill any orphaned DOC1GEN process.
(b) Use an alternative TCP/IP port - if this port 64292 is being used by another process.