VERIFIED SOLUTION i

How to resolve a missing tape button on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000, and SendPro P3000

Products affected: Connect+® 500W, Connect+® 2000, Connect+® 3000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The tape button is grayed out or missing.

Cause

Tape printing is not an option when using a Weigh On the Way (WOW) option.

Resolution

UPDATED: May 3, 2018
From the Run Mail screen:
  1. Select Weighing.
  2. Select any option except:
    • WOW
    • WOW, first piece
  3. Select OK.