VERIFIED SOLUTION i
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Error 13907: unable to determine the file time for compressed file in EngageOne Vault V6.1 on AIX

Issue

When loading a file into Vault V6.1 on AIX, the following error is returned:

Error 13907: unable to determine the file time for compressed file in EngageOne Vault

Although the compressed file is placed in the storage area.

Same error occurs when running the Audit process.

Cause

In Version 6.1 of EngageOne Vault, compressed files over 2GB in size will produce the "ERROR 13907: unable to determine the file time" message on AIX platform.

issue caused by audit and pages per month licence checking on AIX platforms. Previously, the audit process would log an error when retrieving the file times for drp files larger than 2GB. The date assigned to the job would be invalid and the job would not be reported properly as part of the per month totals.

Resolution

UPDATED: June 8, 2018


Fix provided in V7.4.1.38 of EngageOne Vault

Environment Details

Product Feature: Loader
Versions affected: 6.1
 

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