VERIFIED SOLUTION i

Performance degradation due to high CPU and Memory Usage in the database server of EngageOne Deliver

Products Affected: EngageOne Digital Delivery, EngageOne Deliver, eMessaging, e-Messaging

Issue

High CPU and Memory usage is observed on the database server of EngageOne Deliver, impacting the overall performance.

Cause

This could be caused in version earlier than 2.4 containing the SQL query which were not optimized for performance.

Resolution

UPDATED: July 5, 2018
Upgrading to version 2.4 may help as queries got optimized in this release. For customers, using version 2.1, this change is also available in 2.1.1.8.