UNVERIFIED SOLUTION i

Performance of the template service or asset promotion service degrades with successive imports in EngageOne Server

Product Feature: AC / Device / Resource / Template Management
Versions: 4.4 prior to 4.4.7
 

Issue

Performance degrading significantly with successive asset imports using Asset Promotion Service or the EngageOne® Server GEN2 templateService.

For example, version 30 of a specific piece of active content takes approximately 10 mins to complete, version 58 takes almost 2 hours to complete.

Cause

Repeated unnecessary indexing with each successive import,

Resolution

UPDATED: February 15, 2019
Algorithm that performs the indexing has been updated and is included in EngageOne 4.4.7 and later.