VERIFIED SOLUTION i

Error 'The server process could not be started because the configured identity is incorrect' while trying to sign in to Visual Dialogue

Product Feature: Visual Dialogue

Issue

Error 'Error occured when trying to connect to '@Server_Name' : The server process could not be started because the configured identity is incorrect. Check the username and password.' is observed while trying to login into Visual Dialogue.
 
Server_Process_Error.JPG

Cause

The error is observed when the 'User' running 'MH Dialog Server' in 'Windows Component Services' has insufficient rights or do not have access to the network.

Resolution

UPDATED: August 1, 2018
To resolve the issue, sufficient rights should be provided to the 'User' or 'Network Service' should be selected to run 'MH Dialog Server' in 'Windows Component Services'.

Following are the steps to change the user in Windows Component Services for 'MH Dialog Server':
  • Navigate to Start > Type 'Component Services'
  • Expand My Computer > COM+ Application and right click on MH Dialog Server.
  • Select Properties, then click on Identity.
  • Now either select the 'Network Services' under "System Account" or select 'This user' and then provide credentials for the user who has access to the network.
MH_Dialog_Server_Dcom_User_config