VERIFIED SOLUTION i
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Service does not start in Spectrum 12.0 SP2

Issue

After installing Spectrum Technology Platform 12.0 SP2, the Spectrum service does not successfully start.

Cause

Review the <SpectrumInstallDirectory>/server/app/repository/logs/wrapper.log file. This log contains the error message:

ERROR [EntityTypeManager] com.pb.spectrum.platform.server.runtime.core.service.ServiceNotFoundException: No service found with name: GetAllSupportedListTypes

If this error is present, the Financial Crimes and Compliance solution is installed but has not been completely configured.

Resolution

UPDATED: December 6, 2018


If the Financial Crimes and Compliance solution is licensed, follow the steps in the FCC Screening Solution Guide to finish configuring the application. Otherwise, follow these steps:
  1. Navigate to the <SpectrumInstallDirectory>/server/app/deploy directory.
  2. Remove these files:
    • fcc-12.2.car
    • fcc.war
  3. Start the Spectrum service.

 

Environment Details

Products Affected: Spectrum Technology Platform, FCC Screener
Operating System: Linux, Windows, AIX, HPUX, Solaris

 

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