VERIFIED SOLUTION i

UPS labels return address cut-off on the Connect+ Series and SendPro P-Series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The top and bottom of UPS labels are being cut off when using a QL-1050 label printer.

Cause

The return address on a UPS label printed with a QL-1050 label printer is cut-off.

Resolution

UPDATED: August 22, 2018
This issue only impacts the QL-1050 label printer when printing UPS labels. Sign into SendPro Online via your PC at sendpro.pitneybowes.com to print UPS labels instead.