VERIFIED SOLUTION i

Error 'Operation Timed out' observed while testing a Message Template in Portrait Dialogue

Product Feature: Dialogue Admin and Visual Dialogue

Issue

In Visual Dialogue, while testing a Message Template, an error 'The Operation Timed out' is observed.
 
Message_Template_TimeOut_error.PNG

Cause

This could happen due to a smaller value set in 'Connection Timeout' control parameter.

Resolution

UPDATED: August 7, 2018
The 'Connect Timeout' in Dialogue Admin needs to be a larger value.

Following are the steps to Edit 'Connection Timeout' in Dialogue Admin:
  1. Open Dialogue Admin.
  2. Navigate to 'Database Instances' > 'Channel Types' > 'Output Channels'.
  3. In the right pane, double click on the 'DEFAULT_EMAIL'.
  4. Navigate to 'Control Parameters' in the 'Output Channel Properties' window and edit the 'Connect timeout' time to a larger number. Default is 600000.
Message_Template_TimeOut_error_DA_Config.PNG