VERIFIED SOLUTION i

Resolve issue where hiding or displaying the menus in the EngageOne Interactive Editor does not work


 

Issue

Toolbars available in EngageOne Interactive

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are not getting displayed or hidden when turning them on or turning them off.

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The EngageOne Interactive toolbar with that issue looks as follows:

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Cause

This can be caused by extensions that interfere with EngageOne toolbars.

Resolution

UPDATED: October 24, 2017
It is necessary to find out which of the extensions installed is causing the problem and disable it.