VERIFIED SOLUTION i

EngageOne WAS error SRVE0068E

Product Feature: Correspondent

Operating System: AIX 

Database: Oracle

Configuration: WebSphere
 

Issue

The following error message is thrown:

SRVE0068E: Uncaught exception created in one of the service methods of the servlet EditorDownloadServlet in application EngageOneCorrespondent_war

Cause

This is caused by a time out in the correspondent. After a user has been idle for some time the session will end. 

Resolution

UPDATED: April 3, 2017
Ensure users use the Log out/sign out function of the Correspondent